FAQ

The most reliable quotes come from a full inventory walkthrough — either in person or via video call. Provide as much detail as possible: number of rooms, large or specialty items like pianos or safes, floor access, parking availability, and distance to the new location. Vague requests produce vague estimates.

Local moves are typically billed by the hour based on crew size and truck type. Long-distance moves are priced by total weight and mileage, sometimes with a flat-rate option for smaller loads. Always ask for a written breakdown before signing anything.

Check for a valid USDOT number, which is required for any mover that crosses state lines. For local moves, verify state licensing and look for reviews across multiple platforms — not just the company’s own website. Avoid any company that demands a large cash deposit upfront or refuses to provide a written estimate.

Late fall and winter — October through February — tend to offer better availability, lower demand pricing, and cooler working conditions. Spring and summer are peak season, especially May through August, when heat and school schedules drive up demand significantly. If you can be flexible, moving mid-week and mid-month also helps with availability and cost.

Wrap each piece individually in packing paper or bubble wrap, and never leave empty space in boxes — fill gaps with crumpled paper or foam. Mark every box containing fragile items clearly on all sides, not just the top. Plates pack better standing on edge than lying flat. Keep your most breakable items in a separate, clearly labeled box that you load last and unload first.

Tipping is not required but is genuinely appreciated, especially after a long or difficult job. A common range is ten to twenty dollars per mover for a standard half-day move, and more for a full day, heavy items, or difficult access. Cash handed directly to each mover at the end of the job is the most straightforward way to do it.

Report any damage in writing within 48 hours of delivery. Reputable movers document item condition before loading and carry liability coverage. Basic coverage reimburses by weight, which is often minimal — for high-value items, ask about full-value replacement protection before moving day rather than after.

Soft clothing in drawers is usually fine for short local moves if the dresser is lightweight. For heavier pieces, multi-story buildings, or long-distance transport, drawers should be emptied to prevent warping and reduce the risk of the dresser tipping or the drawer slides breaking under load. When in doubt, ask your crew before they start.

Professional crews use door frame protectors, floor runners, and furniture pads to prevent scuffs and scratches throughout the move. If your building has wood floors, elevators, or freshly painted walls, let the crew know in advance so they bring the right materials. Inspect common areas before and after the move and document anything that was already damaged.

Keep medications, important documents, jewelry, passports, laptops, car keys, phone chargers, and anything irreplaceable with you. These items are either too valuable to risk on a truck or things you’ll need access to immediately at the new location. Prepare a dedicated bag or box the night before so nothing gets loaded by accident.

Most professional movers are familiar with building rules around elevator reservations, loading dock windows, and permitted moving hours. Share your building’s requirements when booking so the company can plan the right crew size and arrival time. Missing an elevator reservation window can add significant time — and cost — to a move.

A binding estimate sets a fixed price for the move regardless of actual weight or time, as long as the scope doesn’t change. A non-binding estimate is an educated projection that can increase based on actual conditions on moving day. Always ask which type you’re receiving and get it in writing before any work begins.

Refrigerators should be emptied, defrosted, and unplugged at least 24 hours in advance. Washing machines need the drum secured with transit bolts to prevent damage during transport. Dryers should be disconnected and the exhaust hose removed. If you’re unsure how to prep a specific appliance, ask your coordinator ahead of time — not the morning of the move.

Standard furniture — bed frames, desks, dining tables, and flat-pack shelving — is typically handled at no extra charge. Murphy beds, built-ins, and highly complex modular systems may require additional time or a specialist. Mention any unusual pieces when you book so the company arrives with the right tools and crew.

This happens more often than people expect, especially when closings get pushed. Ask your moving company about short-term storage options in advance — many work with climate-controlled facilities that can hold your belongings for days or weeks until you’re ready. Having a contingency plan in place before moving day removes a significant amount of stress if timing shifts.

Have everything packed and clearly labeled before the crew arrives. Clear walkways, hallways, and driveways so there are no obstacles. Confirm parking access for the truck at both locations the day before. Keep children and pets in a separate area during the move. Have payment and tip ready ahead of time. The more prepared the space is, the faster and smoother the entire job goes for everyone.